Robelle Support

Email any time: Or Submit your question online During business hours: Call 289.480.1060 Licensing/Support Policies Frequently Asked Questions Answers for New Users The Top Ten Questions Suprtool Host-Based Qedit Qedit for Windows Documentation Installation instructions and change notice Product Manuals Our Library of publications, papers and tutorials. What's Up DOCumentation archive Internet Resources Robelle's FTP archive HP 3000 related Internet resources HP-UX related Internet resources New Features in Software We are constantly improving the Robelle products to make them more useful to our customers. There is information on our web site about the current production release of each product, the current pre-release that users are testing, and the internal test version that we are working on. To review the most recent work on each product, visit the What's New Page. Technical Articles The many technical articles we have published over the years are archived on our site. Below are a sampling of them: Suprtool Oracle Migration with OpenTurbo Migrating Empty Date Values $Edit for COBOL-Type Formatting Accept Free-form Numerics Splitting Byte Fields Suprtool and Eloquence Many to many links Suprlink to the Rescue Suprtool and Quiz Deal With Non-Standard Dates Where is the bad data? Synchronize MPE and HP-UX STExport for Moving Data Export to Oracle Export to Excel Export to XML Export to mySQL Export Multi-Line Records Jumping on Problems Better Than Query Speed Stories Replace Quiz Links Sub-totals and Sorting Enabling Users Update From a Table Delete Inadverant Dups Understanding Defines PowerHouse Data Types Changing Data Types Edit Self-Describing Files Add Recnum to SD Files Select Top Ten Values Day of the Week String Functions Checking Business Rules Generate Random Passwords More Suprtool Tips Host-Based Qedit All about line numbers! Retain Trailing Spaces Edit many files at once Merge lines horizontally Excluding Lines from Visual Display Colcopy and Colmove Commands Visual Revived on HP-UX List Lines a Fileset Version 5.3 Released Use MPE Variables in Qedit Find either of two strings Combine MPEX and Qedit Variable Count Items How to Undo Mistakes Check Comma-Delimited File Regular Expressions Qedit Version 5.0 Repeating Commands Word Processing Tips Copy Same Block Many Times More Qedit Tips Qedit for Windows Default Color Schemes Debug Page - Getting Trace Information Debug Page - Connection Problems How to Fill Columns With Text Syntax Coloring Customize Syntax Coloring Qedit Boxes of Text Favorites Organize Projects Test Window For Suprtool Advanced Selection Tips Run QWIN from Host MatchCharacter Script Newswire Review Email a :Showjob More QWIN Tips Systems Management Independent MPE Support Unix Quickstart for MPE Users Unix Disk Space MPE: Foptions and Aoptions MPE Job Queues A & N-Class Servers The More RAM The Better Euro Symbol on the 3000 Checking Email Addresses FTP on the 3000 Remote DBA Watch NM Log Files Check Web Addresses Find Junk in Fields Hide from Spammers Dataset Too Empty Enhance Your Skills IMAGE Tips PC/ Windows Tips Internet Tips Unix Tips Broaden Your View Robelle White Papers Transform IMAGE Data Living With 400 IOs/Sec Sharing HP 3000 Data Building Better Software Ensuring Data Integrity Speeding Up QUIZ IMAGE Programming IMAGE Performance HP-UX for MPE Users Direct Robelle Support If your Robelle support has expired or you acquired Suprtool/Qedit through a Var such as Ecometry or Fiserv, you may want to deal directly with Robelle technical support. We welcome such inquiries and would be glad to answer all your questions. Your Name: Company: Phone or email: Var Package,if any: If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle at 1-888-ROBELLE.

Common Issues Top issues The Top Ten Tech Support Questions! MPE/iX 7.5 (use same versions as for 7.0) MPE/iX 7.0 compatibility MPE/iX 6.5 compatibility MPE/iX 6.0 compatibility MPE/iX 5.5 compatibility Daily Issues Daily Support Issues for 2017 The Robelle Newsletter As part of Robelle's customer support, we regularly publish news and tips on our home page. The news items that fall off the home page after 3 days can be found here. Whenever there is enough news, we gather it into a "What's Up DOCumentation" newsletter and notify you about it. The current issue and the complete archive are here. "Been reading the newsletter since 1988 and it has provided many good tips that have saved me time and effort and increased my HP 3000 knowledge. Robelle's support and service are consistently among the best in the business." John Bawden, QualChoice. Software Versions Current Product Versions Release Type Suprtool (Linux) Suprtool (Itanium) Qedit Qedit for Windows Production 6.4 6.4 6.4 6.0 Pre-Release N/A N/A 6.4.50 (Linux) N/A Please note that the current version numbers are the same for both MPE and HP-UX. Which Version for MPE/ix? MPE/iX Suprtool Qedit 7.5 4.3.03 5.0 7.0 4.3.03 5.0 6.5 pp2 4.3.03 4.8.01 6.5 4.3 4.8.01 6.0 4.1.04 4.6 5.5 3.8 4.4 Please note that version numbers are the minimum version number. You may use any later version number as well. Which Version For HP-UX? (Itanium) HP-UX Suprtool Qedit 11.31 (11i V3) 5.9 6.2 11.23 (11i V2) 5.4 (Build 3) 6.2 11.11 (11i V1) 5.4 (Build 3) 6.2 11.0 N/A 5.3.12 10.20 N/A 4.8 Eloquence A.06.31 N/A N/A Eloquence 7.0 N/A N/A Eloquence 8.0 5.4 (Build 3) N/A Eloquence 8.10 5.4 (Build 3) N/A Eloquence 8.30 6.1 (Build 1) N/A Oracle 9 5.4 (Build 3) N/A Oracle 10 5.4 (Build 3) N/A Oracle 11 5.9 N/A Oracle 12 5.9 N/A Oracle 19 and Higher 6.3 N/A Which Version For HP-UX? (PA_RISC) HP-UX Suprtool Qedit 11.31 (11i V3) 5.2 6.1.01 11.23 (11i V2) 4.9.03 5.6 11.11 (11i V1) 4.9.03 5.6 11.0 4.6.01 5.3.12 10.20 4.4 4.8 Eloquence A.06.31 4.6.01 N/A Eloquence 7.0 4.7 N/A Eloquence 8.0 5.2 N/A Eloquence 8.10 5.3 N/A Oracle 9 4.8.10 N/A Oracle 10 4.9.03 N/A Oracle 11 5.2 N/A Support/Licensing Policies Questions and Answers: What does Support cover? How do I check whether my Robelle products have support? ... Upgrade or Replace Servers Suprtool News What's New in Suprtool MPE/iX 7.5: use Suprtool version 4.3.03 or later Suprtool compatibility with MPE/iX 7.0 Suprtool compatibility with MPE/iX 6.5 Suprtool compatibility with MPE/iX 6.0 Suprtool compatibility with MPE/iX 5.5 Suprtool Training Suprtool Training classes and materials Qedit News Qedit version 5.6 is now the production version, this includes MPE version, HP-UX and a new Qedit for Windows client. More Qedit Links: What's New in Qedit MPE/iX: use Qedit version 5.0 or later Qedit compatibility with MPE/iX 7.0 Qedit compatibility with MPE/iX 6.5 Qedit compatibility with MPE/iX 6.0 Qedit compatibility with MPE/iX 5.5 Qedit compatibility issues with MPE/iX 4.0 Send Us Your Support Question! Your Name*: Company: E-mail*: Subject*: Product*: Qedit for Windows Suprtool/iX Qedit/iX Qedit/UX Suprtool/UX Other Product Version#: OS Version: Describe your problem*. Cut and paste your stdlist here, so we can see what you were actually doing when you had trouble. Thanks.   * These fields must be filled in. If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle tech support at 1.289.480.1060. Uninstalling "I just installed the latest version of my Robelle software and something serious is failing that used to work. What should I do?" First, complete the Problem Report Form. Then, if the problem is serious enough, you may wish to backout the new version. For Suprtool on MPE, stream Previous.suprjob.robelle For Qedit for Windows server on MPE, stream Previous.qeditjob.robelle For Qedit on MPE, stream Previous.qeditjob.robelle Our Support Partner Since fall 2001, Robelle has been phasing in Allegro Consultants of San Jose, California (www.allegro.com) as a technical support resource for our customers. We are very pleased with the results. Now they are handling all the initial support contacts, with our in-house programming team which is as always still available as backup for difficult and perplexing issues. Allegro has the strongest team of technical expertise in the HP 3000 area, plus years of experience in HP-UX as well. This is the reason we selected them to assist us. With the prospect of declining volume in the future, it made sense to outsource the first line of support to a firm that already has an MPE/HP-UX staff in place, already knows our products from using them, and already provides tech support for other firms. By sharing these great people, we can ensure economical and knowledgeable support for our customers for years ahead.